Did you give them your right address?

Fanmail

i know many have received autographed photos from Disney characters, i also emailed disneyland resort, and they emailed me back saying that they would be sending me photo, but i didn't receive it. then i email them again and soon they replied they would do that again and i didn't receive it again! o,my god! what happened? so could those who have succeeded told me their returned address? maybe a postal letter to them will give me a success.